With a background from the hospitality business we understood better than most the importance of being able to grade ourselves or a service we provide. We wanted to be able to see where we were yesterday, where we are today and how we develop into the future. As we believe in innovation we understand that when it comes to knowledge, one can never be fully learned.
After looking at several current certification- and validation systems as well as interviewing other companies we realized they all had a lower minimum requirement and once passed the company was validated. Sounds simple but in reality it was the opposite. The costs to maintain the validations are high, it didn’t really pay back in any way and the criteras were written in a way so no one would really read it. In the end it became apparent it was too difficult and too expensive to be worth it. Another thing we learned along the way: A validation system is only valid in one country. To translate it to another country could be time consuming, hard or nigh impossible.
So we changed all that.
WHAT WE HAVE DONE
With research we found the ISO26000, an indicative, standard as base for our validation system and placed our own touches to it, implementing six different categories on top. We then removed the hard requirements for our standard – and – then we removed the cost for it as well.
Then we added a couple of things: An initial GAP- analysis. Where are we now? Obvious as it may sound, this one is very important. Regardless of where we are we need to establish the facts. Then we added a pro forma regarding where we want to be in six months, twelve months, two years with a clear development plan attached.
We admit, we like to be trendy and we like to have fun while we work. So we created our validation system as a levelling system, much like any roleplaying game out there where a character levels up based on activities and in return gets new points to spend on perks and development.
With the GAP- analysis as starting point we then specified the road ahead – where our character or business wants to be once finished, collecting experience and points, earning rewards along the way. It’s gamification at its core. Standards, certifications and important work regarding the environment or integration should not be expensive or difficult. It should be easy, fun and rewarding.
And then we told the whole world about it.
Looking to The Future
We’ve met some amazing clients who have become almost family to us. The numerous travels and our journey so far haven’t diminished our belief yet; To solve the integration issue we need to approach it differently than anyone have been doing up until now. We need to make it interesting and rewarding for the micro and small/medium enterprises to work with people in exclusion. A universal system for each and everyone is one of our answers, increased revenue streams is another.
A journey with these proportions starts with a single step. At The EUSL Group we are just happy with being able to take our steps and show that we managed. And we want to help you with yours, be it through one of our concepts such as Social Green House or services such as S’agapo or our star system. Join us at EUSL and let us help you start that journey, from one single step to a thousand.